Frequently Asked Questions


  • Can we arrange a meeting with a Boba Tonic representative?

    We are always excited to hear from you! Simply get in touch by using the form on our CONTACT page and we will get back to you as soon as possible 

  • What are your working hours?

    Boba Tonic is open 9am to 5pm, Monday to Fridays.

  • What is Bubble Tea?

    Bubble Tea is a unique and refreshing beverage that is revolutionising the way we drink tea. After first finding popularity in 1980s Taiwan, Bubble Tea is on its way to becoming a worldwide phenomenon. Sometimes known as Boba Tea, Pearl Milk Tea or Zhēn Zhū Nǎi Chá, it is served with a thick straw so you can chew on the delicious tapioca pearls that rest at the bottom of the dome shaped cup. Bubble Tea gets its name from the blending and shaking process, allowing the floating bubbles to form at the top of the drink.  

  • Where can I find product ingredient information?

    Read through the ‘Data Sheet’ located on each specific product page on our website to find the full details. 
    All of this information can also be found on every product label.

  • Where can I find product nutritional information?

    Read through the ‘Data Sheet’ located on each specific product page on our website to find the full details. 
    All of this information can also be found on every product label.

  • Do your products contain any artificial flavourings?

    Artificial flavourings, colourings and preservatives can be found in some of our products.
    Our natural selection range is continuously growing and these contain natural colour alternatives.
    Read through the ‘Data Sheet’ located on each specific product page on our website to find the full details.

  • Do your products contain any allergens?

    Every label highlights allergens in bold and the ingredients section of the specified product page also contains this information.
    One or two of the following allergens may be contained within our products: Milk, Nut flavouring, Legume, Soybean derivatives, and or Palm Oil.

  • Are Boba Tonic products suitable for my special dietary requirements?

    To verify if a product has been approved by the Vegetarian Society and is either Vegetarian or Vegan Certified, simply look for the trademark symbol on the label.
    As some toppings require chewing before swallowed, some of our products are not suitable for children under 5 years old.

  • Where can I find full product information including servings, storage guidelines and expiry dates?

    All of this information can be found on the individual product page description.

  • Do your products contain Aspartame?

    Aspartame is not used in any of our products.

  • Are your products tested and certified according to UK/EU standards?

    The manufacturers of all our products are International Organisation for Standardization (ISO) and Hazard Analysis Critical Control Point (HACCP) certified.
    Every product branded with the trademark symbol have been certified by the Vegetarian Society as Vegetarian and Vegan.
    All of our ingredients meet standard EU regulations.

  • How do I use your products to make Bubble Tea?

    Making Bubble Tea couldn’t be easier and the beauty is there is no right or wrong way to make it.
    A simple combination of shaking powder/syrup, sweetener, creamer and brewed tea/ice brings together this unique and refreshing drink. Experimentation is at the very heart of Bubble Tea. As such, all of our products can be customised to suit the flavour and style that your customers enjoy. Try out new measurements and combinations to produce exciting new blends.
    Using milkshakes, slushies and smoothies, create a menu that is unique to your brand and business.
    Product labels display recipe suggestions or you can speak to us about a recipe consultancy service to help you design unique drinks.

  • Can Bubble Tea be made hot or cold?

    While the temperature you serve Bubble Tea is at your discretion, we do not recommend making hot Bubble Tea to prevent any scolding during the blending process, or while being consumed. Milk based teas are best served warm, or cold.

  • What kind of tea should I use for Bubble Tea?

    Assam tea is recommended for milk teas, while Jasmine Green tea is ideal for making fruit teas though it is down to personal preference.
    We encourage experimentation wherever possible to find the perfect blend that your customers will enjoy and return for more.

  • Do I need to add tea to make Bubble Tea?

    The use of tea is recommended when making Bubble Tea, as customers typically expect the ingredient due to the product name.
    If you find a successful alternative that your customers enjoy, then feel free to use the best combination that suits you.

  • Why can’t I find a product that used to be on your website?

    We are constantly evolving and listening carefully to our customer’s feedback. Sometimes products become less popular and we may decide to phase these out for a while.
    The reverse is also true and we are always adding new and exciting flavours to our range for you and your customers to enjoy.

  • What happens when a product is out of stock?

    In this instance you will notice the ‘Add to cart’ button will not be available on the product page. On the website you can request notification for when the product arrives back in stock by simply entering your email address on the product page link.

  • How do I amend incorrect address and personal information I have added to my order?

    If you have not confirmed and paid for your order yet, you can amend your order and/or personal information in the ‘My Account’ section.
    If you have paid for your order, please get in contact with us as soon as possible.
    If picking has already begun on your order, additional charges will be applied to amend the address. This may also cause delivery delays. Find more information regarding this in our Terms and Conditions.

  • Where can I find out about Boba Tonic competitions, promotions, events and experiences?

    Sign up to our Newsletter to hear first about all our promotions, events and competitions. 
    Subscribe to all our Boba Tonic social media pages for our latest news and developments including flash offers and discounts. You can find links to some of our social media outlets at the footer of our website.
    Our Sales Page will also keep you up-to-date on the latest deals that will minimise costs and maximise margins.

  • Do you offer discounts for larger orders?

    Sign up as a wholesaler for access to bulk order discounts. Minimum spend and case buy requirements will apply.
    Please note this account will require approval.

  • How do I use a voucher code?

    Vouchers are automatically applied to your account and deducted off your next order. 
    Your vouchers can be viewed in your account at any time.

  • What do I do if my voucher code doesn’t work?

    Please check the date on the voucher to ensure the date has not expired. If still unsuccessful, contact us.

  • What are your payment options?

    We can accept payment with any of the following: Debit card, Credit Card or Bank Transfer.

  • Are my payment details secure when I order from you?

    Every payment is redirected to a secure third-party vendor who use 3D payment terminal technology.

  • How much does it cost to deliver to my location?

    Standard shipping charges start from £7.99+VAT and and apply to Mainland UK addresses only. 
    Shipping charges outside of the UK and the EU will incur additional charges.
    Shipping charges are displayed prior to checkout, once location, weight and number of parcels have been verified.

  • Do you offer same day order processing?

    If your order is placed before our daily cut off time of 2pm, it will typically be processed within 1-3 working days.
    Any orders placed after this cut off time will be processed the following working day. The processing time does not mean the delivery of the order.
    Check the relevant product page to confirm the shipping time once the order has been placed.  

  • Do you offer guaranteed Next Day delivery?

    Couriers cannot guarantee next day delivery of your order.

  • When will my order be delivered?

    We will aim to despatch orders delivered in mainland UK within 1-3 working days. This is reliant on confirmation of the order and receipt of payment. All tracking references can be tracked via our website.
    Delivery dates will differ for orders placed outside of Mainland UK. Estimated delivery dates are between 3-14 working days dependent on location.
    Couriers cannot offer you a specific time of delivery although if there is a tracking reference available, you should be able to see the status of the shipping and estimated date of delivery.

  • Can I make a change to my order once it has been placed?

    We try to dispatch your order as quickly as possible so it may not be possible to change your order before despatch. If you have missed something on your order, you can place a new order to avoid delays.
    If we are able to amend an order additional charges and delivery delays may apply.

  • What should I do if I missed my delivery?

    You must contact the relevant courier directly and arrange a redelivery or collection from your local depot.
    To avoid missing a delivery, please make sure a member of staff is on the premises to sign and accept delivery.

  • What should I do if my driver did not wait for me to unload my goods?

    Transport companies are only responsible to deliver the pallets to pavements.
    They do not accept responsibility for the removal and transportation of unloaded pallets. However, this can differ at the driver’s discretion. You can also contact your local authority for information about pallet disposal.

  • How do I cancel my order?

    Please contact us immediately if you wish to cancel your order. 
    Once order processing has begun we cannot accept cancellations. You do have the option to refuse the order upon delivery, however you will not be reimbursed the admin fee or shipping costs.

  • What should I do if product(s) are damaged from my delivery?

    If you identify clear damage to the goods upon delivery, we request you take photographic evidence, reject the delivery and record the reason with the courier. The driver will return the damaged parcel for it to be salvaged or destroyed.
    Ensure the photographic images are clear before sending this to us along with an explanation of why the goods were rejected and upon receipt of the returned items we will issue a refund.
    If damage is discovered after the delivery, we request you take photographic evidence and report to us immediately for further investigation. Once we have looked into your request, we will inform you if a refund can be processed.

  • What should I do if product(s) are missing from my delivery?

    If item(s) are missing from your order, please send an email immediately with photographic images of all the items received so we can investigate further.

  • What should I do if my order is incorrect?

    If you have received the wrong or incomplete order, please send an email immediately with photographic images of all the items received so we can investigate further.