FAQ

We are always excited to hear from you! Simply get in touch by using the form on our CONTACT page and we will get back to you as soon as possible 

Boba Tonic is open 9am to 5pm, Monday to Fridays.

Bubble Tea is a unique and refreshing beverage that is revolutionising the way we drink tea. After first finding popularity in 1980s Taiwan, Bubble Tea is on its way to becoming a worldwide phenomenon. Sometimes known as Boba Tea, Pearl Milk Tea or Zhēn Zhū Nǎi Chá, it is served with a thick straw so you can chew on the delicious tapioca pearls that rest at the bottom of the dome shaped cup. Bubble Tea gets its name from the blending and shaking process, allowing the floating bubbles to form at the top of the drink.  

Read through the ‘Data Sheet’ located on each specific product page on our website to find the full details. 
All of this information can also be found on every product label.

Read through the ‘Data Sheet’ located on each specific product page on our website to find the full details. 
All of this information can also be found on every product label.

Artificial flavourings, colourings and preservatives can be found in some of our products.
Our natural selection range is continuously growing and these contain natural colour alternatives.
Read through the ‘Data Sheet’ located on each specific product page on our website to find the full details.

Every label highlights allergens in bold and the ingredients section of the specified product page also contains this information.
One or two of the following allergens may be contained within our products: Milk, Nut flavouring, Legume, Soybean derivatives, and or Palm Oil.

To verify if a product has been approved by the Vegetarian Society and is either Vegetarian or Vegan Certified, simply look for the trademark symbol on the label.
As some toppings require chewing before swallowed, some of our products are not suitable for children under 5 years old.

All of this information can be found on the individual product page description.

Aspartame is not used in any of our products.

The manufacturers of all our products are International Organisation for Standardization (ISO) and Hazard Analysis Critical Control Point (HACCP) certified.
Every product branded with the trademark symbol have been certified by the Vegetarian Society as Vegetarian and Vegan.
All of our ingredients meet standard EU regulations.

Making Bubble Tea couldn’t be easier and the beauty is there is no right or wrong way to make it.
A simple combination of shaking powder/syrup, sweetener, creamer and brewed tea/ice brings together this unique and refreshing drink. Experimentation is at the very heart of Bubble Tea. As such, all of our products can be customised to suit the flavour and style that your customers enjoy. Try out new measurements and combinations to produce exciting new blends.
Using milkshakes, slushies and smoothies, create a menu that is unique to your brand and business.
Product labels display recipe suggestions or you can speak to us about a recipe consultancy service to help you design unique drinks.

While the temperature you serve Bubble Tea is at your discretion, we do not recommend making hot Bubble Tea to prevent any scolding during the blending process, or while being consumed. Milk based teas are best served warm, or cold.

Assam tea is recommended for milk teas, while Jasmine Green tea is ideal for making fruit teas though it is down to personal preference.
We encourage experimentation wherever possible to find the perfect blend that your customers will enjoy and return for more.

The use of tea is recommended when making Bubble Tea, as customers typically expect the ingredient due to the product name.
If you find a successful alternative that your customers enjoy, then feel free to use the best combination that suits you.

We are constantly evolving and listening carefully to our customer’s feedback. Sometimes products become less popular and we may decide to phase these out for a while.
The reverse is also true and we are always adding new and exciting flavours to our range for you and your customers to enjoy.

In this instance you will notice the ‘Add to cart’ button will not be available on the product page. On the website you can request notification for when the product arrives back in stock by simply entering your email address on the product page link.

If you have not confirmed and paid for your order yet, you can amend your order and/or personal information in the ‘My Account’ section.
If you have paid for your order, please get in contact with us as soon as possible.
If picking has already begun on your order, additional charges will be applied to amend the address. This may also cause delivery delays. Find more information regarding this in our Terms and Conditions.